You have 7 (seven) days after receiving your order to decide if you want to keep or return your items. Returns are processed back to the original form of payment.
Items ($20 or less) are non-returnable.
We have a basic return process which is just to have you send it back to us at:
We Heart Horses
PO Box 219 - PMB 141
Duvall, WA 98019
As soon as we pick it up from our secure mailing location and inspect it we can refund you the purchase price within 5 business days.
Important to know:
To qualify for a refund, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached)
Items purchased with We Heart Horses store credits will always be refunded back as store credits
We Heart Horses store credits will be refunded back to your account 5 business days after We Heart Horses has received your return order, while original payment returns (credit cards, PayPal, etc.) can take up to and additional 3-5 business days to refund.
Promotions and discounts will not be reimbursed.
Original shipping charge is not refunded when returning items.
If an item does not arrive as described, please reach out to us: hello at wehearthorses dot com