FAQs

We currently accept NEW and gently used show clothing and SMALL tack or equipment that are:

  • In LIKE NEW or EXCELLENT condition with no staining, smoke or damage
  • Worth more than $50
  • Clean and polished
  • Have a Size Tag or a Note in the Kit with Sizing
  • Less than 3 years old

    We DO NOT Accept:

    • SAFETY ITEMS: Helmets, Stirrups, Girths, Protective Vests and Stirrup Leathers
    • HEAVY ITEMS: Stirrups, Books or Bits
    • CUSTOM ITEMS: Tall Boots with No Zippers or Custom Items with No Size
    • BULKY ITEMS: Blankets, Sheets, Coolers or Saddle Pads
    • CHEAP ITEMS: Worth less than $20USD

    If you elect to donate any items we are unable to accept, they will be given to:

     

    HOW THE HECK DOES THIS WORK?

    • You order a free clean out bag here: Order a Free Kit
    • It arrives in an envelope and will have a pre-paid return label on it
    • The envelope will also include a card with more details and instructions to keep you on track
    • Stuff the bag with CLEAN AND POLISHED qualifying items.
    • Drop it off at the Post Office
    • We will send you an email as soon as we get it - typically within 10-12 business days.

    I HAVE AN ITEM THAT'S NOT ON YOUR ACCEPTED ITEMS LIST. CAN I SEND IT IN?

    The only items we absolutely cannot accept are:

    • SAFETY ITEMS: Helmets, Stirrups, Girths, Protective Vests and Stirrup Leathers
    • HEAVY ITEMS: Stirrups, Books or Bits
    • CUSTOM ITEMS: Tall Boots with No Zippers or Custom Items with No Size
    • BULKY ITEMS: Blankets, Sheets, Coolers or Saddle Pads
    • CHEAP ITEMS: Worth less than $20 USD

     We want to help and can always do our best to sell as wide a variety of items as possible. In doubt? Just ask!

    HOW MUCH WILL I MAKE?

    Your commissions will depend on the Net Selling Price of your item as defined in the Consignor Terms based on this chart:

    Net Selling Price

    % Commission

    $100 and above

    50%

    $50-$99.99

    30%

    $20-$49.99

    20%

     

    What if I send in items that are dirty?

    If you send in an item that needs to get cleaned, we have to take the time and energy to clean it up for the next owner. That's a pain and time taken away from photographing and putting new items on the site. So we charge a minimum $14.99 fee for each item that you send in if it's not clean or polished. 

    I sent my item in and I don't see it on the site. What's going on?

    We have had an overwhelming response to our service! We are also a very small team working as hard as we can to send out bags and process incoming items. Each bag has between 5-40 items that have to be tagged, photographed, researched for pricing and put on the site. We do everything chronologically so when we get in 10-20 bags a week it takes us 2-4 weeks to get through everything. Don't worry! We have your items and are taking great care of them to get them up as quickly as we can on the site.

    PAYMENT

    After a ton of research on the easiest and safest way to pay you right now, we have decided to send electronic payments via Square Cash, Venmo or PayPal.

      How Do I Accept Payment on Square?

      • Open the email that will say "Used Horse Stuff sent you $(amount we send) for your sold consignment item(s)"
      • Click the green "Accept Cash" button
      • Choose "Personal" when asked "What is your primary use for Cash?" so you are not charged a fee
      • Put in your debit card number, expiration, CVV and Zip Code associated with your account and accept the Cash!

      When will I get paid?

      When we sell one of your items a few things happen:

        • We send the item out to the customer who receives it in 1-3 business days
        • The customer than has 14 days to decide if they are going to return it.
        • If they do not return it, we record the sale under your customer profile and put you on the payment list for our next payment cycle.
        • We pay out on a rolling basis each month, usually within 30 business days AFTER we sell your item.